Job Summary:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs.
Required Qualifications:
t least 1 year of customer service experience. Excellent verbal and written communication skills.bility to work within the operating hours and days for this position as outlined in the posted job requisition. Commitment to exceptional customer service, including the ability to be empathetic and meet client needs. Proficient in dealing with customers issues in both a routine and complex environment. Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.bility to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making.
Desired Qualifications:- College degree or commensurate work experience preferred.
- Credit Assistance and collections experience.
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Knowledge of banking operations.
- Nice-to-have skills:
- College degree or commensurate work experience preferred.
- Credit Assistance and collections experience.
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Knowledge of banking operations.
- Skillsctive Listeningttention to DetailClient Solutions Advisory
- Oral Communicationsccount Managementdaptability
- CollaborationData Collection and Entry
- Interpret Relevant Laws, Rules, and Regulation
