Amira Learning is hiring its first Senior Manager, BPO Operations & AI Automation to own the day-to-day performance of our offshore support function. You will manage a 10-person BPO team, hold our vendor partner accountable to SLAs, run a rigorous QA cadence, and ensure every educator and IT administrator who contacts Amira gets a fast, accurate, and empathetic response. You will also serve as Amira's operational champion for AI-assisted support workflows, identifying where automation and
