Who is UJV?
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.
We are the luxury travel advisor’s right hand. How?
UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
We offer an experience-centered service based on passion, expertise, integrity
and attention to detail.
We are willing to do the hard work in order to see our clients shine.
Role Mission:
Our Europe team is growing, and we're looking for a detail-oriented and proactive Concierge - Europe to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless European travel itineraries, from pre-booking through final quality checks.
You Will:
Pre-Booking & Confirmation: Build itineraries to UJV Europe standards and act as the main client contact post-booking. Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.
Concierge Services:
Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. Ensure all bookings align with client preferences and update itineraries as needed.
Quality Control: Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. Prepare and deliver final travel documents to clients or advisors.
Service-First Approach: Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.
Project & Document Management: Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.
Perform additional tasks assigned by the manager and/or their designees.
You Have:
2+ years of luxury travel experience, with strong knowledge of the European tourism landscape.
Native English fluency, both written and spoken, with excellent email etiquette.
Experience using Google Drive, and other reservation management systems.
Detail-oriented, with a passion for managing intricate bookings and travel logistics.
Strong interpersonal and customer service skills, with a service-first mindset.
