Front Office Manager Las Vegas Hilton Garden Inn City Center$45,000 - $50,000 Annually BOEAre you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!
What We Offer:- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay Option
- Flexible work schedule
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
- Paid Vacation
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:- Performs functions of Guest Service Agent as scheduled by Management
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Performs functions of the General Manager in their absence
- Assists General Manager in conducting staff meetings
- All other duties as assigned
- CompetencyTo perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
- Interpersonal – Maintains confidentiality
- Oral Communication – Responds well to questions; Demonstrates group presentation skills
- Team Work – Contributes to building a positive team spirit
- Written Communication – Writes clearly and informatively; Able to read and interpret written information
- Managing People – Makes self available to staff; Continually works to improve supervisory skills
- Organizational Support – Follows policies and procedures including but not limited to, dress code policies
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability – Commits to long hours of work when necessary to reach goals
- Initiative – Asks for and offers help when needed
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Treats others with respect and consideration regardless of their status or position
- Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
- Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity
- Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
- Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What We Are Looking For:- Preferably 1+ year of similar experience in Select Service or Extended Stay properties
- Brand Experience preferred.
- Knowledgeable in Inventories, Scheduling, and Ordering.
- Valid Driver's License.
- Open Availability.
- Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
