Line Service Technician

The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands on and operations focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude. Aircraft Ground Handling & Ramp Operations Perform aircraft fueling, towing, parking, de icing, placement, and basic cleaning Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions Perform duties with attention to detail and minimal supervision Safety & Compliance Promote safe operations by protecting customers, employees, aircraft, and equipment from harm Follow all company policies, standard operating procedures, and safety regulations Use sound judgment when making timely decisions during active operations Support a safety focused culture by maintaining awareness of ramp hazards and operational risks Customer Service & Experience Deliver Modern Aviation’s exceptional service by assisting passengers and flight crews with professionalism and care Greet customers with high energy, a positive attitude, and a willingness to exceed expectations Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner Maintain a positive image with customers, vendors, partners, and airport stakeholders Communication & Teamwork Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership Communicate clearly during aircraft movements and active operations Perform additional duties as assigned by Shift Leads or Line Management Physical Requirements & Schedule Ability to stand or walk for extended periods of time Physical capability to perform frequent bending, reaching, and manual tasks Must meet physical demands associated with ramp operations Able to work variable shifts, including nights, weekends, and holidays, as required

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.