Resident Service Coordinator Do you love helping people and do your best work when things move quickly? Our client is looking for a driven, experienced professional to join their team as a Resident Service Coordinator. In this role, you'll be the go-to contact for resident maintenance requests, delivering exceptional service and supporting property management operations in the field. This role has the option of working remotely one day a week and is bonus-eligible!
About the Company:
Our client is a fast-growing real estate company in the single-family residential (SFR) space, known for a flexible culture that empowers its people. They're seeking professionals with property management operations experience who care deeply about customer service and enjoy a fast-moving workplace. Transparency is central to how they operate. Team members share their opinions openly, own their actions, and celebrate success together. They meet challenges head-on and keep going, taking the work seriously without taking themselves too seriously. They look for self-starters with a "can-do" attitude who find solutions where others see obstacles, and they offer competitive pay, benefits, and opportunities for growth.
What You'll Be Doing:- Act as the main contact for resident service requests in your assigned market, representing the Company with professionalism and courtesy
- Receive, review, and coordinate resident service requests, working with maintenance vendors to make sure work is completed on time and to company standards
- Engage with residents in a professional, courteous manner while partnering effectively with internal colleagues
- Provide excellent customer service and show competence in every resident interaction, whether by phone, email, written correspondence, or in person
- Handle vendor management duties, including answering vendor questions, setting clear expectations, and training vendors on company protocols
- Manage your workload to company standards, including meeting department-wide KPIsMonitor and respond to incoming emails, making sure communication is timely and accurate or routed to the right person
- Keep an organized, consistent filing system on the company shared drive, following company procedures
- Take on other responsibilities as assigned by department leadership
Qualifications and Experience:- At least one year of experience in the single-family or multi-family rental industry
- Valid Driver's License required
- Dedicated to delivering an outstanding customer and resident experience
- Able to handle confidential information professionally
- High School Diploma or GEDWorks well with coworkers and team members both in person and through technology
- Strong verbal and written communication skills
- Computer savvy and comfortable learning new technology; proficiency in Microsoft Office (Outlook, Word, and Excel) required
- Detail-oriented, with the ability to juggle multiple projects at once in a fast-paced setting
- Excellent organization and time-management skills, with a track record of meeting goals and deadlines without compromising quality
Additional Information:
This role is based in our client's Dallas, TX office, with the option to work remotely one day per week. The standard schedule is Monday through Friday, with occasional evening and weekend overtime. All work is carried out in a professional and safe manner and regularly involves typing, talking, hearing, seeing, reaching, and repetitive motion, as well as routine use of standard office equipment. Equal Opportunities and Other Employment Statements: Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis protected by federal, state, or local law. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.
