Position Summary:
This role keeps daily order processing, EDI transactions, and IT operations running smoothly across a legacy AIX/Rocket Universe (MultiValue) business system. The position blends hands-on operational monitoring, reporting, and troubleshooting with front-line IT support for staff, network, and equipment issues. This is not a software-development role — it does not require writing or maintaining program code. Instead, the successful candidate will build comfort querying the existing database directly to pull reports, investigate order or transaction issues, and answer day-to-day operational questions without needing to involve a programmer. This is a key organizational role. The systems and processes this position supports underpin core daily order flow, EDI trading-partner relationships, and company IT infrastructure. Much of this institutional knowledge currently exists with very few people, making this a critical role for business continuity.
Key Responsibilities: Daily EDI & Order Operations
- Monitor automated EDI/order-exception reports (e.g., unacknowledged documents, idle/stalled orders) and resolve or escalate flagged items
- Review and resolve morning EDI order-conversion exceptions so orders release to the warehouse on schedule
- Send and confirm daily order/upload files with fulfillment and call-center partners
- Triage same-day EDI errors and retailer compliance flags (e.g., missing shipment confirmations, transmission failures) and coordinate corrections with trading partners
- Query the database directly to look up order, shipment, or transaction records when investigating an exception — no programming required, just comfort navigating and searching the system Monthly Reporting & Reconciliation
- Compile and distribute recurring monthly reports (e.g., royalties, inventory performance, shipment summaries, chargebacks) by pulling data from the database using simple, guided queries
- Review and approve recurring vendor invoices with Accounting
- Support month-end system backup and processing runs, escalating to outside technical support if something fails
- Track and rotate EDI trading-partner login credentials on their renewal cycles Yearly & Periodic Compliance Support
- Support recurring compliance and renewal cycles (e.g., PCI scans, certificate/AS2 renewals, insurance and vendor-maintenance renewals) by gathering documentation and coordinating with vendors
- Assist with the annual IT audit by compiling requested documentationIT Helpdesk: Personnel & Equipment Support
- Set up new-employee email, network, and VPN access, and walk new hires through initial login
- Promptly revoke system access for departing employees per HR instruction
- Field and resolve password reset and login/access issues for staff
- Troubleshoot day-to-day PC, printer, and network/VPN connectivity problems for staff
- Support warehouse hardware (scanners, wireless access points) and general office equipment as issues arise
- Monitor endpoint security alerts and coordinate with outside vendors on remediation
Required Qualifications:- Comfortable learning to query a database system (training provided) to pull records and reports — prior database, SQL, or query-tool exposure is a plus but not required
- Working knowledge of PC hardware, Windows OS, and basic networking troubleshooting
- Strong attention to detail and comfort with repetitive, deadline-driven daily/monthly reporting tasks
- Ability to work independently, prioritize, and escalate appropriately when something falls outside their depth
- Clear communicator who can explain technical issues to non-technical staff
Preferred Qualifications:- Prior exposure to EDI, order processing, or wholesale/distribution operations
- Experience with general IT helpdesk/support tasks (account provisioning, password resets, basic troubleshooting)
- Familiarity with AIX or other Unix-based systems (helpful, not required) Desired Background
- Familiarity with wholesale distribution operations
- Familiarity with EDI (Electronic Data Interchange) processes and transactions
- Familiarity with warehouse operations Training & Growth
- Full training provided on the company's database and how to query it for reports and troubleshooting — no coding background required
- Mentorship from current staff during a transition period, with an eye toward this person eventually owning day-to-day operations of these systems independently Personal Attributes
- Patient, methodical, and comfortable with routine — much of this role is recurring daily/monthly cadence work
- Curious and willing to learn a new system rather than needing deep technical background on day one
- Reliable self-starter who takes ownership of open items until they're resolved
- Adaptable communicator who can work effectively with people at all levels of the organization and with varying levels of technical knowledge. Able to listen, ask effective questions, translate technical issues into understandable language, and adjust their communication style to the needs of the user
- Patient and service-oriented when supporting system users. Approachable and respectful when working with warehouse and administrative staff, managers, executives, outside vendors, and technical specialists
To be considered for this position, please email your resume with a short note to: ams@telebrands.comSalary Range$65,000.00 - $70,000.00 annually
