Captivated Health Platform Practice Leader

The Captivated Health Platform Practice Leader is responsible for translating the Captivated Health vision into a scalable, high-performing, national self-funded group purchasing platform. Critical to the firm's national growth strategy, this executive owns operating performance, retention, growth, client and member experience, team development, distribution enablement and continuous evolution of the Platform. Captivated Health brings together like-minded middle-market employers within industry and affinity-based risk communities and provides the governance, education, data, risk management and purchasing scale needed to transition successfully from traditional health insurance to captive self-insurance. The Practice Leader is accountable for making the model scale and creating repeatable and sustainable 10x growth. The position reports to the Chief Operating Officer and works closely with the Captivated Health Founder/CEO, Chief Growth Officer, Employee Benefits Practice Leader, Centers of Excellence, Producers, Benefit Advisors, Marketing, Finance and strategic partners. Foundational Principles: Members First:create the greatest long-term value for members. Consumerism:equip members to become informed, engaged healthcare consumers. Culture of Health & Wellbeing:help people and organizations build healthier lives and cultures. Self-Governance:give employers greater transparency, control and influence over their risk cell. Primary Accountabilities Exceptional Member & Client Experience. Create a consistently exceptional "WOW!" experience for employers, members, advisors and strategic partners. Establish a defined client journey, ensure every client has a documented multi-year strategy, and measure retention, engagement, satisfaction and service quality. National Platform Growth. Own the strategic growth plan across two channels: direct business-to-business growth through dedicated Producers and Benefit Advisors of Borislow Insurance, and wholesale expansion through BroadStreet Partners Core Partner firms. Build the education, tools, processes, pipeline discipline and advisor support required for a repeatable national distribution system. Industry & Affinity Community Development. Grow existing risk cells and identify and launch new industry/affinity communities. Apply disciplined criteria including market size, distribution opportunity, risk characteristics, cultural alignment, underwriting viability and long-term economics. Growth must never compromise risk management (underwriting) or governance discipline. Operating Excellence & Scalability. Build the processes, systems, workflows, organizational structure and standards needed to support significant growth without sacrificing service. Simplify, automate and document best practices across onboarding, renewals, governance, advisor engagement, underwriting coordination, reporting, implementation, risk management and communications. Design for 10x growth without 10x infrastructure leveraging Ai where appropriate. Financial & Enterprise Performance. Operate Captivated Health as a business within the business. Develop annual and multi-year financial plans and transparent KPIs covering revenue, membership, new employers, retention, risk-cell growth, Core Partner adoption, producer productivity, contribution margin, engagement and operating efficiency. Allocate resources toward sustainable enterprise value. Member & Employer Experience Continually improves how Captivated Health makes healthcare easier to understand, navigate and manage through education, communication, engagement, decision support, data and technology. Advance the digital Member Experience and Employer Experience while using AI-enabled Platform operations to improve responsiveness, analysis, communication and workflow. Technology will improve relationships and expertise – not replace them. Distribution, Governance & Partnerships Convert the BroadStreet ecosystem into a systematic growth engine by developing Core Partner relationships, educating Producers and Benefit Advisors, identifying champions and specialists, supporting qualified opportunities and creating a repeatable activation model. Partner with the Governance Lead to ensure self-governance is substantive and aligned with risk management (underwriting), fiduciary responsibility and long-term sustainability. Integrate internal Centers of Excellence and external partners across stop-loss/reinsurance, underwriting, pharmacy, navigation, clinical management, analytics, direct contracting, wellbeing, compliance, technology and consumer education based on measurable member value. Lead and develop the Captivated Health team, including Benefit Advisors, Client Managers, Governance leadership, Producers and future Platform resource providers. Create clear accountability, recruit and develop exceptional talent, coach leaders and build organizational depth. Foster a culture of Team First thinking, accountability, curiosity, collaboration, innovation, financial discipline, transparency and continuous improvement. The Founder/CEO will continue to lead long-term vision, market positioning, innovation, strategic relationships and evolution of the Captivated Health Platform. The Platform Practice Leader, under direction from the COO, converts that vision into execution, operating discipline and measurable results. The successful leader will respect the founding principles while having the confidence and judgment to challenge assumptions, improve the model and help build its next generation.