Description:
Process work pertaining to the Loan Services Department job responsibilities and assist members and front- line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.
What You\'ll Do: Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program
Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
Process the following work within service level:
Pega Emails
Collateral Management Mail
Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss
Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning
Prepare Berkheimer Title Package
Lease Buyout Title Seller Documents
Lien Placement Fee Transactional Audit
Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes
Prepare State National Insurance Policy Package
Complete training courses within established guidelines
Actively contributes to DCU\'s Success Sharing initiatives and practices DCU\'s principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Perform other job-related duties as assigned.
Education and Experience Requirements: Six months to one year of related experience in a financial institutions preferred
Prior customer service experience
Basic PC skills
Location: Marlborough, MA
Target Compensation: $20.50 - $21.00 per hour
Schedule: Monday through Friday 8a-5p (40 hrs)
Who We Are:
Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for: Traditional medical, dental, and vision coverage
Generous 401(k) match
Paid Time Off:
You\'ll accrue up to 15 days in your first year. In addition, you\'ll receive 40 hours of sick time and 3 personal days, which refresh annually
Paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you\'re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
First Tech is not currently offering Visa transfer/sponsorship for this position.
