We're looking for an experienced, India-based travel consultant to join us full-time as a remote contractor, handling bookings and customer support directly on Sabre and other GDS platforms. This is a full desk role: you'll own bookings end-to-end, from initial quote to changes, and cancellations, working UK hours.
Responsibilities:
Search, quote, and book flights (single, multi-city, and complex itineraries) using Sabre GDS
Handle ticketing, reissues, refunds, and cancellations
Manage PNRs, fare rules, and ADMs/ACMs
Respond to customer queries via phone, WhatsApp, and email with a high-touch, consultative approach
Coordinate with suppliers (airlines, hotels, DMCs) on special requests wheelchair assistance, group seating, visa documentation
Keep booking records and CRM entries accurate and up to date
Flag fare changes, schedule changes, and urgent issues proactively
Requirements:
Minimum 2–3 years' hands-on experience with Sabre or similar GDS (live booking experience required, not just training certification)
Working familiarity with at least one other GDS (Amadeus, Galileo/Travelport/Sabre) is a plus
Strong understanding of fare rules, multi-city ticketing, and international routing
Excellent spoken and written English
Reliable internet connection and ability to work UK business hours (approx. 9am–6pm / 2pm to 11pm GMT/BST)
Based in India, with prior experience serving UK or international customers preferred
Comfortable using WhatsApp Business, email, and CRM tools for customer communication
Nice to have:
Experience with Indian domestic sectors and India-specific routings (Char Dham Yatra, Kumbh Mela, wedding logistics)
Experience with holiday package quoting, not just flights
Hours & Compensation Full-time, 30–40 hours/week, ongoing contract
Hourly rate:
open to discussing based on experience (please state your expected rate when applying) UK business hours required (some flexibility around exact start/end time)
IMPORTANT Do not apply if you do not have prior experiance selling travel tickets and do not have a very good understanding of English written and spoken.
