Job Description
Department: Learning Center / Tutoring Services
Position Title: Learning Center Computer Assistant
Position Level: Level II - Intermediate Developmental Focus: Apply & Contribute Wage Tier: Level IIPrimary Economic Mobility Pathway: Pathway 2 - Technology, Engineering & Smart Buildings Secondary Economic Mobility Pathway: Pathway 6 - Liberal Arts, Communications & Creative Industries Placement Type: Federal Work-Study
Location: On Campus - Building 3, 2nd Floor, Room 203
Number of Positions:
4Recommended Hours: Weekday, on-campus coverage based on academic commitments and Learning Center needs Maximum Hours: 18.5 hours per week
Supervisor: Josh Crary, Assistant Dean of Accessibility
Reporting Structure: Josh Crary, Assistant Dean of Accessibility, serves as the position supervisor.
Position Summary:
The Learning Center Computer Assistant is an intermediate-level student support position serving the Learning Center Student Help Desk. The student assists peers, staff, and faculty with computer-lab navigation, basic technology support, tutor scheduling, Accessibility Services navigation, and front-desk customer service. Because the role helps other students navigate RCC systems and technology, applicants should have prior RCC student experience and demonstrated computer and customer-service skills.
Federal Work-Study Responsibilities:
Greet students and assist with basic computer-lab check-in and workstation use.
Provide routine assistance with logging in, printing, scanning, Microsoft Office, MyRCC, and other approved student-facing technology.
Assist students with locating tutoring schedules and approved campus-resource information.
Maintain an orderly computer area and report technical or accessibility issues to staff.
Track routine lab usage, supplies, and equipment information as assigned.
Do not provide academic advising, accessibility determinations, tutoring beyond approved scope, or administrator-level technology support.
Requirements
Federal Work-Study Eligibility:
Currently enrolled at Roxbury Community College for the 2026-2027 academic year.
Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.
Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.
Complete all required student-employment and payroll documentation before beginning work.
Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.
Required Qualifications:
Current RCC student eligible for Federal Work-Study.
Minimum 2.7 GPA and completion of at least one semester at RCC.Must be in good judicial standing.
Experience with computers, customer service, and diverse populations.
Comfortable working with students of different learning styles and students with disabilities.
Responsible, reliable, and able to maintain confidentiality.
Strong communication and problem-solving skills.
Additional Information:
Federal Work-Study Compliance NotesThis FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding. FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties. Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits. Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.
Student Learning & Professional Development Outcomes:
Develop intermediate customer-service and peer-support skills.
Gain practical experience with MyRCC, software navigation, printing, and basic technical troubleshooting.
Develop tutor-scheduling and student-navigation skills.
Strengthen computer literacy instruction, communication, problem-solving, and referral skills.
Gain experience supporting diverse learners and working collaboratively with Learning Center and Accessibility Services staff.
Funding & Scheduling Structure:
Four Learning Center Computer Assistant placements are authorized through Federal Work-Study. Students are assigned to weekday, on-campus Learning Center coverage and may work no more than 18.5 hours per week.
Supervision & Performance:
The Learning Center Computer Assistant is trained and supervised day-to-day by Josh Crary, Assistant Dean of Accessibility. Josh Crary, Assistant Dean of Accessibility, provides additional oversight and monitors/approves timesheets. Students receive training on systems navigation, customer service, confidentiality, accessibility-related role boundaries, and escalation procedures.
Advancement:
Strong performers may become candidates for future advanced technology-support, peer-leadership, tutoring, accessibility-support, student-success, or help-desk positions when available.
Application Instructions: All applicants must apply online by submitting:
- Cover LetterResumeNames and contact information for three (3) professional references
- Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.
- After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.
Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or pnoel1@rcc.mass.edu.ADA Compliance:
The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at hrstaff@rcc.mass.edu.
