Join Our Team in Los Angeles, CA!Are you ready to be a part of a dynamic team that empowers local economies? At DoorDash, we're expanding into new verticals and enhancing customer experiences. We're looking for a detail-oriented Customer Experience Specialist to support a newly launched product during its pilot phase. Based in the vibrant city of Los Angeles, CA, this role offers an exciting opportunity to contribute to our growth journey.
Role Overview:
In this role, you'll be part of a focused pod dedicated to delivering high-quality, reliable customer service. If you're organized, responsive, and enjoy solving problems, we want to hear from you!
Key Responsibilities:- Respond to inbound customer inquiries via email and SMSEvaluate refund eligibility based on policy and criteria
- Validate order details before processing
- Prepare and submit structured approval requests
- Track resolution status and ensure accurate case closure
- Complete required forms, documentation, and daily reporting
- Escalate high-risk or policy-exception requests when needed
- Communicate clearly and professionally with customers
- Identify recurring issues and flag trends to the pod lead
Requirements:- Prior customer support or similar relevant experience
- Strong written communication skills
- High attention to detail and comfort with policy-driven frameworks
- Ability to follow structured SLA processes accurately
- Sound judgment in determining when to escalate
- Proficiency with Google Suite and email
- Availability to work evening and weekend shifts
- PreferencesBachelor's degree or higher, or currently pursuing one 1 year of experience in sales, consulting, strategy, or related fields
- Experience working with external partners
- Ability to thrive in a fast-paced, evolving environment
Ready to make an impact? Apply now and join us in shaping the future of customer support at DoorDash!
