Remote Concierge Team Lead - White-Glove CX

magicNew York, NYMid L4

First-Line Supervisors of Personal Service Workers First-Line Supervisors of Office and Administrative Support Workers Customer Service Representatives

Telemarketing Bureaus and Other Contact Centers Custom Computer Programming Services Other Personal Care Services

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Magic, a fast-growing wellness eCommerce brand, seeks a hands-on Team Leader to ensure white-glove service across email, social channels, and live chat. You will safeguard SLAs, elevate quality, coach agents, and own escalations to deliver high-judgment resolutions while aligning operations with leadership goals. The role emphasizes coaching, knowledge training, surge support, and continuous improvement of CX workflows in a remote setup.

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Level

Mid L4

Location

New York, NY

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

APPLY NOW