Digital Account Specialist What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today Are you someone who desires to play a critical role in accelerating customer activation, supporting scalable growth, and delivering a seamless customer experience from intake through onboarding and follow-up engagement. Then DHL Express needs to speak with you!
We currently have an opportunity available for a highly qualified Digital Account Specialist. The Digital Account Specialist serves as the dedicated specialist accountable for maintaining operational continuity across a defined, repeatable workflow with predictable volume. The position reduces process fragmentation, minimizes rework, and mitigates execution risk by driving adherence to service level standards, established operating procedures, and quality expectations.
Key Responsibilities:
Receive, review, and prioritize all Digital Account Opening (DAO) requests.
Ensure timely acknowledgment and progression of all requests within established service level agreements.
Perform due diligence, validation, and account readiness reviews.
Coordinate with internal stakeholders to resolve issues and obtain required documentation.
Validate onboarding requirements to ensure accurate account creation.
Ensure successful account activation and readiness for onboarding.
Troubleshoot account setup issues and escalate as appropriate.
Maintain accountability for DAO requests from intake through activation and follow-up.
Serve as the primary point of coordination throughout the onboarding process.
Minimize unnecessary handoffs and ensure seamless progression of requests.
Identify and resolve errors, inconsistencies, and process gaps.
Ensure compliance with established onboarding, documentation, and business standards.
Minimize operational risk and reduce rework through attention to detail.
Monitor handling times, request volumes, and workload distribution.
Maintain accurate reporting and performance tracking.
Provide input into operational reviews, workforce planning, and scalability assessments.
Skills & Qualifications:
1-2 years of experience in customer onboarding, account management, customer support, or high-volume transactional operations.
Experience managing workflows with service level agreement (SLA) accountability.
Experience handling multiple customer requests simultaneously in a fast-paced environment.
Experience working with case management or workflow systems preferred.
High School Diploma or equivalent required.
Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
Competitive Pay
Bonus/Incentive Programs
Retirement Savings 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
