Customer Care Manager At Jackie Zupo - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities:
Manage customer inquiries and support daily service activities.
Coordinate team communication to maintain efficient workflows.
Assist with account updates, billing inquiries, and policy reviews.
Track service metrics and report progress to the agent.
Support community engagement and customer outreach initiatives.
Qualifications:
Excellent communication and organizational skills.
Strong attention to detail with the ability to manage multiple priorities.
Prior experience in customer service, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.
Compensation:
$18.00 - $20.00 per hour
About Our Agency:
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Floral Park, NY.
I have been a State Farm agent since 2014.
I am a third generation State Farm agent.
I am a proud graduate of Hofstra University.
