Sales Support Specialist Contribute to the achievement of the company's sales targets by supporting the sales team, coordinating and tracking sales and marketing activities, and championing customer service in adherence to the Quality Management System. Essential duties and responsibilities include the following. Other duties may be assigned. Support the development of effective sales strategies through researched assessments of current customers and targeted prospects. Assist with tracking the budget vs. actual sales figures from purchase orders and forecasts received from customers. Participate in the Quote Meeting, ensuring the timely submission of professionally and accurately prepared quotations and maintaining the integrity of the quote database. Prepare activity and trend reports for management as needed. Attend weekly Business Review Team (BRT) meetings, update the activities spreadsheet related to sales opportunities and projects, and follow up with responsible parties to ensure action items are completed. Support the manufacturing groups with any customer-related needs, confirming price or delivery changes and handling of customer concerns, etc., ensuring escalated issues are managed through to resolution. Track the receipt and completion of Non-Disclosure, Supplier and/or Quality Agreements, communicating with associates and customer representatives to ensure the accuracy of the information and timely submission. Develop and conduct customer satisfaction surveys, monitor customer feedback and performance metrics, and prepare reports and trend analyses for the Quality Team and management. Support the manufacturing groups with customer-related needs, including confirming price or delivery changes and addressing customer concerns, ensuring escalated issues are managed through resolution. Assist with the coordination of all aspects of the company's tradeshow participation, attending specific shows as required. Coordinate customer and prospect visits, preparing agendas and materials, travel arrangements, catering requests, and company notifications as needed. Manage the inventory of marketing collateral and promotional items, supporting the development and procurement of new materials that adhere to company branding requirements. Support customer onboarding activities, RFQ tracking, and cross-functional coordination of new business opportunities from quotation through production launch. Understand and comply with company policies, safety guidelines, quality system procedures and housekeeping standards. This job has no supervisory responsibilities. To perform this job description successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree from a four-year college or university and three years of related experience, preferably within a regulated manufacturing environment, or an equivalent combination of education and experience. Ability to read, write and speak English. Ability to read and interpret documents such as instructions and procedure manuals. Ability to create effective and creative communications targeted to specific audiences. Ability to speak effectively before groups of customers or employees of organization. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint. Strong interpersonal, customer service and collaboration skills. Detail-oriented, organized and ability to multi-task and establish priorities in a fast-paced, changing environment. Resourceful problem-solving and decision-making. Desired: Demonstrated project management skills. Skilled in leveraging social media for marketing purposes.
