Job Description
SPECIFIC RESPONSIBILITIES:
Possess a genuine compassion for and desire to serve the homeless and those in need Monitor residents and enforce rule to ensure safety, general health, and wellness Maintain a peaceful, safe, and comfortable environment Provide conversation should the need arise and direct guests to appropriate services Maintain confidentiality, strictly guarding all guests’ privacy Remain calm under pressure and practice appropriate de-escalation techniques Ensure guest safety by contacting appropriate first responders as necessary Ensure that situations that jeopardize the safety of the homes and its guests are handled appropriately including ensuring guests are not using drugs, alcohol, or weapons on the premises Handle crisis situations in a calm manner, communicating with Manager for guidance and/or direction when necessary Maintain organization of all data, documents and necessary records and paperwork; including but not limited to incident reports and case notes in case management software.
Requirements
POSITION QUALIFICATIONS:
Associate degree in Human Services or related field desired and/or life experience 2+ years past experience working with homeless adults or clients with substance abuse and/or mental health concerns Must be willing to provide support, advocacy and develop relationships following harm reduction principles with a very diverse homeless population, including Spanish speaking immigrants, day laborers, women, LGBT, African Americans, active drug users and people with mental illness and other disabilities. Ability to work with de-escalation techniques, conflict resolution and emergency response. Ability to maintain confidentiality and confidential information Good judgment and flexibility Strong attention to detail and organizational skills Strong verbal and written communication skills Working knowledge of Microsoft and Google tools and database technology tools Ability to relate effectively to diverse groups of people from all social and economic segments. CPR/First Aid certification preferred
