Job Description:
World Class Renewables Inc. is seeking a highly organized, dependable Calibration & Repair Service Coordinator to support our calibration and equipment-repair shop. This person will coordinate incoming jobs, maintain accurate records, communicate with customers, and help keep technicians focused on scheduled priorities. The ideal candidate is proactive, detail-oriented, comfortable holding people accountable to deadlines, and able to bring structure to a fast-paced technical environment. This is not a calibration-technician position. Technical experience is helpful but not required. Experience coordinating an industrial service, repair, calibration, manufacturing, automotive, HVAC, electrical, or similar operation is strongly preferred.
Key Responsibilities:
Receive customer equipment and create accurate service work orders.
Photograph, label, and track equipment from arrival through completion and shipment.
Maintain a visible schedule of open jobs, assigned technicians, priorities, and promised completion dates.
Coordinate daily work priorities with technicians and company leadership.
Monitor jobs for delays, missing information, customer approvals, and required parts.
Contact customers with job-status updates and estimated completion dates.
Prepare and send repair estimates and calibration quotations.
Obtain customer purchase orders and approvals before work begins.
Maintain accurate customer, equipment, serial-number, and service records.
Review completed paperwork for accuracy and completeness.
Prepare calibration certificates, service reports, packing slips, and shipping documents.
Coordinate inbound and outbound shipping.
Assist with parts ordering and track backordered materials.
Keep customer equipment separated, labeled, and stored in the proper location.
Support invoicing and provide completed job documentation to accounting.
Answer phone calls and emails professionally and promptly.
Help develop and enforce consistent shop procedures.
Identify overdue jobs and escalate problems before customer deadlines are missed.
Maintain confidentiality of customer and company information.
Perform other administrative and service-coordination duties as assigned.
Required Qualifications:
At least two years of administrative, service-coordination, dispatch, production-control, or office-management experience.
Excellent organizational and follow-up skills.
Strong written and verbal communication skills.
Ability to manage multiple jobs and changing priorities without losing details.
Confidence communicating deadlines and following up with technicians.
Proficiency with Microsoft Outlook, Word, and Excel.
Accurate data-entry and recordkeeping skills.
Professional customer-service skills.
Reliable attendance and a strong sense of ownership.
Ability to work independently and identify what needs attention without constant direction.
Preferred Qualifications:
Experience in a calibration laboratory, repair shop, industrial service company, manufacturing facility, equipment distributor, or technical service department.
Familiarity with calibration certificates, service reports, purchase orders, quotations, and shipping documents.
Experience with calibration-management, service-management, ERP, CRM, or work-order software.
Basic understanding of ISO 9001 or ISO/IEC 17025 quality requirements.
Experience coordinating technicians or field-service personnel.
Familiarity with inventory, parts ordering, and warranty processing.
Preferred Qualifications:- Experience in a calibration laboratory, repair shop, industrial service company, manufacturing facility, equipment distributor, or technical service department.
- Familiarity with calibration certificates, service reports, purchase orders, quotations, and shipping documents.
- Experience with calibration-management, service-management, ERP, CRM, or work-order software.
- Basic understanding of ISO 9001 or ISO/IEC 17025 quality requirements.
- Experience coordinating technicians or field-service personnel.
- Familiarity with inventory, parts ordering, and warranty processing.
- Within the first 90 days, the successful candidate will:
- Ensure every customer item has a work order, location, status, assigned technician, and due date.
- Establish a reliable daily schedule for open jobs.
- Reduce overdue and misplaced equipment.
- Improve the speed and accuracy of customer updates.
- Ensure completed job documentation is accurate and delivered promptly.
- Create a cleaner and more predictable workflow from equipment intake through invoicing and shipment.
- Please submit your résumé along with a short explanation of your experience coordinating technicians, customer equipment, repair orders, or technical-service work.
- Applicants selected for an interview should be prepared to explain how they would organize multiple customer jobs at different stages, including intake, diagnosis, quotation, customer approval, parts ordering, service, quality review, and shipment.
- World Class Renewables Inc. is an equal-opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Company Description:
Join a family-oriented company where your contributions are valued and your career can grow. We are a leading industrial supplier serving the energy sector, offering a supportive work environment and opportunities for advancement.
Company Description:
Join a family-oriented company where your contributions are valued and your career can grow. We are a leading industrial supplier serving the energy sector, offering a supportive work environment and opportunities for advancement.
