Guest Service AssociateA Guest Service Associate's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants. The Guest Service Associate will also assist with theme nights and other events within the facility.
Essential Duties & Responsibilities:- Monitor all public session skating events both on and off the ice
- Supervise skating to ensure safe operations at all times
- Issue skates and monitor the skate rental counter during public skating sessions
- Maintain and care for rental skates
- Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties to ensure the cleanliness of the Panthers Ice Den lobby and rental areas
- Provide excellent customer service and ensure that all facility policies are properly implemented
- Know and follow emergency procedures for building and evacuation plans
- Perform additional duties as required
Qualifications:- Must be 16 years of age or older; college student preferred
- Strong ice-skating skills required; must be able to skate and pass a skating test
- Prior ice-skating rink experience preferred
- Effective leadership skills with a positive, team-first attitude
- Professional appearance and presentation
- Comfortable working in a fast-paced environment
- Must be able to lift items up to 50 pounds
- Must be available to work Friday nights and weekends
- Position Type / Expected Hours of Work:
This is a part-time, non-exempt (hourly) position. Must have flexible hours with the ability to work nights, weekends, and holidays as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
