A Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guestsproviding exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while upholding Radisson and GHG standards of excellence.$300 sign on bonus paid after 90 days of employment! Pay rate is based on experience with performance-based raises, $12 + Tips.
What You'll Be Doing:- Greet guests warmly as they arrive and depart; assist with luggage and open doors
- Escort guests to rooms, outlets, or vehicles and ensure they feel welcomed and supported
- Deliver packages, luggage, amenities, and bell carts to rooms with attention to detail and care
- Build positive, professional relationships with guests and respond to requests promptly
- Safely operate the company shuttle for guest transportation; maintain shuttle cleanliness and accurate driving logs
- Valet park guest vehicles following all safety procedures, applicable laws, and company standards
- Coordinate timely pick-ups and drop-offs, navigating multiple requests under changing conditions
- Maintain a clean driving record and strong situational awareness while on the road
- Communicate clearly and professionally via phone and email to coordinate guest services
- Stay knowledgeable about all hotel outlets, events, and local attractions to assist guests and enhance their experience
- Collaborate with front office and concierge teams to ensure seamless service across departments
- Continuously find ways to improve guest experiences and operational flow
- Respond to concerns and complaints with empathy while maintaining adherence to policy
- Support daily operations in all areas of the front office as needed; flex between roles with ease
- Maintain strong time management and uphold organizational standards
- Perform duties with integrity, positivity, and a guest-first mindset
- Practice good stewardship of company resources, time, and equipment
- Perform other duties as assigned, requested or deemed necessary by management
- Ambassador for Radisson and GHG standards
- What You Need for this Position
- Must be 18+ years of age
- Must be able to provide clean DMV driving record for consideration
- Sufficient manual dexterity in hands to be able to load and unload luggage
- Able to stand for long periods of time, up to 8 hours or more
- Able to stoop and bend
- Able to lift up to 75 pounds
- Able to handle responsibilities that require repetitive motion tasks
What's in it for You:- Medical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)
- Parental Leave Program (Full-Time Option)
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day 10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work for
You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
You will grow your skills and experience in an environment that encourages growth and development
