Job DescriptionMISSION CONTRIBUTION:To ensure the efficient and cost-effective operation and stewardship of the Bargain Barn, security of corporate assets, customer relations, sale of donated goods, accurate cash register operations to maximize profitability and increase training opportunities.
SUMMARY:
Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise. Also, is responsible for providing world-class customer service, maintaining workplace and work area with cleanliness and orderliness, assisting in the stocking of Bargain Barn and rotation when required.
ESSENTIAL FUNCTIONS:
Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way. Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles. Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses. A cashier is responsible for greeting customers both via phone and in person in a prompt, friendly and courteous manner, aiding customers with the goal of providing 100% customer delight. Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise. Cleans front doors, counters and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area. Assists with promotions to include customer information, postings, special sign displays, etc. Ensures that all items are processed accurately and that all saleable merchandise always makes it to the sales floor in a timely manner. When applicable and as assigned, in relation to production numbers complete breakdown, and maintain rotation to ensure overall movement of goods. Supports the stocking and maintenance of the sales floor, and cash/wraps in a neat, always organized and clean condition. Assist in the rotation of merchandise on sales floor. Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotate merchandise from sales floor as needed. Assists with quality and safety control assurance. Use of safe work procedures and personal protective equipment as required. (i.e. lifting, use of proper equipment, etc.). Report equipment defects, incidents, injuries or damage in a timely manner to the immediate supervisor. Moves material movement equipment in a safe manner in accordance with organizational and safety policies and procedures. Adheres to all GGC and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Team Leader Coach. Maintains GGC security, relating to theft or pilferage and handling of cash receipts, according to Agency and GGC policies and procedures. Performs assigned duties within the framework of our Guiding Principles: We are committed to providing world-class customer service to all of our customers. We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team. Donors should be greeted in 10 seconds. We are committed to a full store with full inventory. Every time we touch a donation, something good should happen to it. All donations should be processed within 24 hours. If you have a pile, you have a problem. Hard goods should be priority processed. Material handling equipment is for moving donations, not storage. Don’t fall in love with your donations… rotation is critical to success. Donor Value should increase. Profits should increase. Establishes and maintains a cooperative, functional work relationship with team leader and all team members. Follows all Guiding Principles and Core Values. May be asked to assist in training new cashiers. Attending in-service and related training as assigned by Team Leader Coach. Performs other duties as assigned by Team Leader Coach. May be asked to participate in activities outside of Goodwill.
MINIMUM QUALIFICATIONS: Ability to work in non-climate-controlled environments required
Ability to see details at close range (within a few feet of the observer), and adequate distance to guide the parking of vehicles. Ability to develop and maintain effective working relationships with team leadership, team members, customers, and clients. Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance. Ability to listen to and understand information and ideas presented through spoken words and sentences. Skill of operation monitoring, watching indicators to make sure a machine is working properly. Ability to work under general supervision. Prior experience in a retail environment preferred.6 months of previous cashiering experience Must be able to work evenings and weekends.
PHYSICAL REQUIREMENTS:
Able to stand, bend and reach. Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed. CRITICAL PERFORMANCE FACTORS (CPFS) Sales vs Budget (Location vs goal) Safety – GGC Safety metric score Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance) Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback) Transaction Value (Location vs LY) Change round up as a % of transactions (30% and higher than previous year) Accuracy of register input Location Ownership – Takes proactive approach to add value (Image/Workstation/Teamwork/Productivity/Communication) Work Quantity – Keeps River flowing, consistently meets production count goals (Keeping floor/back room full and fresh as needed)
