Food & Nutrition Administration (FNA) is the Federal Agency responsible for the Supplemental Nutrition Assistance Program (SNAP). Eligible households are provided with benefits to purchase food at SNAP authorized stores. Stores interested in participating in SNAP must submit an application and allow and participate in an unannounced visit. Information collected during the unannounced store visit is part of the evaluation process. The role of the SNAP RISE Advisor is to help support FNA program requirements and ensure data collected and reported to FNA is accurate and timely. The detailed information submitted for FNA review allows FNA staff to make informed decisions regarding retailer eligibility to join SNAP and help reduce food deserts in local communities.
The RISE Advisor is hourly full-time (part-time available) team member that is responsible for providing the final human review of electronically submitted store visit reports before delivery to the client. As a member of the Review, Improvement, Support, and Excellence (RISE) team, the Advisor helps ensure that each deliverable is accurate, complete, timely, consistent, and client-ready.
The RISE Advisor approaches review as both a safeguard and a service. In addition to identifying needed corrections, the position provides clear guidance, practical support, and respectful feedback that helps store reviewers improve future performance. The ideal candidate is positive, dependable, detail-oriented, solutions-focused, and committed to teamwork. This is a production-focused role with measurable performance expectations. The position is dedicated almost exclusively to report review and Reviewer support, including reviewing reports, providing feedback, resolving deficiencies, and supporting report quality. Administrative duties are minimal and secondary to core review responsibilities.
This role also contributes to innovation and continuous improvement by identifying recurring issues, sharing useful ideas, supporting updated procedures, and embracing technology, automation tools, and Artificial Intelligence (AI)-driven solutions that improve review consistency, communication, and efficiency.
RISE Service Framework Review: Complete a thoughtful, consistent final human review that protects the accuracy, completeness, and readiness of client deliverables.
Improvement: Use each review as an opportunity to help prevent repeat issues and strengthen future performance, procedures, and workflows.
Support: Provide clear, timely, respectful, and practical guidance to store reviewers and teammates, including live telephone support when needed.
Excellence: Maintain high standards for accuracy, responsiveness, professionalism, teamwork, and client service in every assignment.
Core Responsibilities:
Review electronically submitted store visit reports for accuracy, completeness, consistency, compliance with project requirements, and readiness for client delivery.
Provide the final human touch by applying sound judgment, project knowledge, and attention to detail rather than relying solely on automated checks or written rules.
Prioritize assigned reports and manage workload effectively to support established deadlines, prevent backlog, and maintain timely client delivery.
Communicate positively and professionally with store reviewers regarding clarification requests, needed corrections, missing information, and opportunities for improvement.
Place direct telephone calls to store reviewers when clarification, follow-up, coaching, or additional support is needed. Schedule or participate in individualized or group training sessions when directed or when recurring issues indicate that additional support would be beneficial.
Use live conversation to provide the personal connection, immediate guidance, and collaborative problem-solving that cannot always be achieved through email or text communication.
Provide feedback that is specific, respectful, actionable, and focused on helping the reviewer successfully complete the current assignment and improve future work.
Escalate urgent, complex, repeated, or sensitive issues to the RISE Manager or project leadership in a timely manner.
Identify recurring deficiencies, unclear instructions, workflow bottlenecks, and training needs, and share observations and recommendations with the RISE Manager.
Participate in team meetings, training, and collaborative problem-solving to promote consistent review standards and shared understanding.
Support teammates by sharing knowledge, answering questions, assisting with priority workloads, and contributing to a positive and dependable team environment.
Follow established SOPs, review standards, job aids, client guidance, and project requirements while remaining adaptable as procedures and priorities evolve.
Contribute ideas for practical process improvements, improved reviewer guidance, updated training resources, and more efficient review workflows.
Use approved software platforms, automation tools, workflow systems, and AI-assisted solutions responsibly and accurately.
Maintain clear documentation of review actions, communications, corrections, escalations, and final disposition within required systems.
Demonstrate accountability for assigned work, responsiveness to team communications, and consistent follow-through on open items.
Promote positivity, teamwork, innovation, and excellence by approaching challenges with professionalism, curiosity, fairness, and a solutions-oriented mindset.
Mentor new Reviewers and serve as a resource to RISE contractors by providing procedural guidance, technical assistance, and support with complex issues.
Schedule and facilitate Teams meetings and screensharing sessions with new Reviewers to review report feedback, address deficiencies, provide guidance, and support continued improvement.
Utilize Microsoft Office Suite and AI-powered tools to efficiently complete daily assignments and support team operations.
Qualifications & Requirements:
Excellent attention to detail and the ability to identify errors, omissions, inconsistencies, and potential compliance concerns.
Strong organizational, time-management, prioritization, and multitasking abilities.
Excellent written and verbal communication skills, including the ability to explain corrections clearly and provide respectful, constructive feedback.
Comfort with direct telephone communication and the ability to handle difficult or sensitive conversations calmly and professionally.
Strong judgment, critical-thinking, and problem-solving skills, including the ability to distinguish between minor corrections and issues requiring escalation.
Ability to work effectively and maintain accuracy in a fast-paced, deadline-driven remote environment.
Demonstrated ability to work collaboratively, accept feedback, support teammates, and contribute to a positive team culture.
Openness to change, continuous learning, innovation, and adoption of improved processes and technologies.
Comfort learning and using software platforms, automation tools, workflow systems, and AI-driven technologies.
Proficiency with Microsoft Office; experience with Salesforce or similar workflow-management systems preferred.
Ability to follow detailed written procedures while applying sound judgment when circumstances are not fully addressed by existing guidance.
Other Requirements:
Must be 18 years of age or older.
Must be authorized to work in the US.
Remote work to be performed within the Continental U.S.
Must pass a background check.
Must be able to work during core business hours (10:00am - 3:00pm EST) with some weekends as-needed.
Must maintain a quiet, dedicated, and professional remote office workspace with reliable internet and dual-monitor capability.
Must be willing and able to make and receive professional telephone calls from a quiet work environment. Regular phone communication with store reviewers is an essential part of this position and helps build stronger relationships, provide personalized support, and resolve questions more efficiently than texts or emails alone.
Must have reliable telephone service and be consistently available for scheduled and time-sensitive calls during working hours.
Must be able to maintain confidentiality and appropriately handle protected project, retailer, reviewer, and client information.
Education & Experience:
High School Diploma or equivalent required.
Experience in report review, quality assurance, administrative review, customer support, training, compliance, or detail-oriented operational work preferred.
Experience working in remote, deadline-driven, or production-based workflows preferred.
Experience providing coaching, customer service, or professional telephone support preferred.
Experience with SNAP retailer store visits, field-review programs, or similar client deliverables is preferred but not required.
