Counter Sales Representative

Inside Sales RepresentativeThe Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience. Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections Plan and implement telemarketing and prospecting objectives Coordinate delivery and pick up of orders with operations teams Provide support to Outside Sales team Adhere to pricing guidelines and policies of customer financial services Previous front-line customer service and sales experience Industry experience with construction or building materials a plus Portuguese bilingual proficiency a plus Ability to effectively communicate and follow-up with customers, vendors, team members, and management Eagerness and ability to learn and retain vast amounts of product information 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.