Specialty Coffee Barista

Position Summary: The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality.

Essential Responsibilities: Beverage Quality & ProductionPrepare and serve the full beverage menu in accordance with maman’s established recipes and beverage standards. Ensure beverage consistency, quality, and presentation across all drinks. Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends. Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art. Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders. Guest Experience & HospitalityDeliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction. Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes. Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices. Anticipate guest needs and provide proactive, attentive service. Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary. Service & OperationsMaintain an organized, efficient bar workflow to support speed and accuracy during service. Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach. Follow established steps of service and operational procedures to ensure consistency and quality. Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs. Cleanliness & MaintenanceMaintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage. Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team. Support daily, weekly, and monthly deep-cleaning tasks as assigned. Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift. Team SupportWork collaboratively with FOH and BOH teams to maintain smooth service and high standards. Demonstrate flexibility by assisting in multiple roles as business needs require. Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations. Perform additional tasks and ad hoc projects as assigned to support daily operations.

Qualifications: RequiredMinimum of 2 years of barista experience. Ability to pass a barista skills evaluation. Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art. Strong understanding of POS tickets, modifiers, and beverage offerings. Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs. Ability to multitask and stay organized in a fast-paced environment. Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs. PreferredExperience in a high-volume or specialty coffee environment. A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture. Passion for hospitality and a sweet tooth for cookies is a plus. Attention to detail and a strong sense of ownership over the guest experience. Strong product knowledge, including allergy awareness. Demonstrated ability to learn quickly and adapt to a unique workplace culture.

What We Offer: At maman, we’re proud to provide a supportive and people-first environment where team members can thrive and growth. Some benefits offered: A collaborative culture that values teamwork, initiative, and continuous improvement. Competitive pay and growth opportunities within a fast-growing brand. Comprehensive healthcare options and commuter benefits. Ongoing professional development, training, and opportunities for internal mobility. Sweet perks cookies, coffee, and in-store discounts. A company culture where we roll up our sleeves, support one another, and celebrate shared success.