Club Vacatia Success Manager
virtual vocationsNew York, NY
Club Vacatia Success Manager
virtual vocationsNew York, NYMid L4
First-Line Supervisors of Personal Service WorkersSales ManagersPersonal Service Managers, All Other
Civic and Social OrganizationsOther Similar Organizations (except Business, Professional, Labor, and Political Organizations)Fitness and Recreational Sports Centers
APPLY NOWProactively managing a portfolio of Club Vacatia Owners, Members, and Guests, the full-time remote Club Vacatia Success Manager will build relationships, educate members on benefits, and enhance their overall experience through personalized engagement and support.
Key responsibilities:
Build meaningful relationships with members and provide personalized guidance throughout their ownership journey
Educate members on Club Vacatia benefits, programs, and digital tools to drive adoption and engagement
Identify and resolve friction points in the member experience by collaborating with internal teamsRequired qualificationsBachelor's degree in Business, Hospitality, Communications, Customer Experience, or a related field, or equivalent experience
3+ years of experience in customer success, member services, account management, or a related customer-focused role
Experience with proactive outreach and relationship management
Strong organizational and time management skills with the ability to manage multiple priorities
Experience using CRM or customer engagement technology platforms
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Level
Mid L4
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Civic and Social Organizations
Posted
2 days ago