Description Job Title:
Collections Specialist Position Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are hiring a results-drivenCollections Specialistto take ownership of past-due accounts and drive consistent payment recovery. This is ahigh-intensity, outbound calling rolewhere you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making100+ outbound calls daily .
What You'll Be Responsible For:
Collections & Payment RecoveryMake100+ outbound calls dailyto customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues & Case ResolutionInvestigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management & DocumentationMaintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer CommunicationCommunicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement & ReportingIdentify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reportingMust-Have Experience & Skills (Non-Negotiables) Proven experience incollections, accounts receivable, or high-volume outbound calling roles Comfortable making100+ outbound calls per dayconsistently Strong objection-handling and negotiation skills Experience usingCRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneouslyWhat Makes You a Strong FitYou are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and resultsKey Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivablesInterview ProcessInitial Screening Call Recruiter Interview Final Interview Offer & Onboarding#LI-AG1
