Customer Experience Specialist

Position Overview: A Customer Care Associate, or CCA, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency. The best CCAs are genuinely excited to help customers, they're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Duties & Responsibilities: Receive inbound customer calls; manage and respond to inbound customer support cases as well as customer email inquiries Accurately enter customer sales orders, returns, and related transactional information Provide professional and clearly communicated answers to customer requests Create and maintain customer accounts in our software database Assist customers with basic product questions and selection Assist customers with orders, fulfillment, shipping, and delivery issues Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution Perform administrative duties, reports and special projects associated with customer support Work with the Sales team to stay updated on product knowledge and be informed of any changes in company policies Required Skills & Qualifications 2+ years of customer service experience minimum Proven customer support experience or experience as a client service representative Excellent verbal and written communication skills Utilize technology to assist with inbound calls and communication requirements Familiarity with CRM software systems and practices Ability to adapt/respond to various customer personas Goal oriented and strives to learn and grown on a daily basis Ability to multi-task, prioritize, and manage time effectively Preferred Qualifications & Requirements Interest in, or experience with, lifestyles of health and sustainability Education High School degree Benefits We offer an encompassing benefits package including Medical, Dental, Vision, 401k, PTO and 8 paid Holidays per year. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Enviromedica by 2x Get notified about new Customer Care Professional jobs in Austin, TX. Customer Service Representative - State Farm Agent Team Member Austin, TX $36,000.00-$42,000.00 9 months ago Airline Customer Service Representative at AUS Airport - $21 /hr Full Time Seasonal Customer Care Specialist (Remote) Customer Service Representative - State Farm Agent Team Member Round Rock, TX $40,000.00-$55,000.00 1 year ago Provider Customer Service Representative Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Hutto, TX $45,000.00-$65,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member Leander, TX $40,000.00-$60,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member Customer Service Representative – Remote in USA Hourly - Customer Service Representative TMDSAS Customer Service Representative - ABC Copy Austin, Texas Metropolitan Area 3 days ago Lead Customer Service Representative - Mueller Customer Service Representative: Branch Operations We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.