Service SpecialistUS-MA-Boston
Job ID: 2026-7368
Type:
Regular Full-Time
# of Openings: 1
Category:
CUSTOMER SUCCESS
REMOTE
Responsibilities:
Monitor and respond to incidents, alarms, and customer requests.
Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and Devices.
Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
Document work in Service Now and maintain knowledge articles.
Escalate complex voice and collaboration issues to L2/L3 teams.
Provide customer communications and ticket updates.
Participate in after-hours coverage as assigned.
QualificationsGED or High School Diploma
1+ years of Help Desk, NOC, MSP, or technical support experience
Basic knowledge of VoIP, SIP, networking, Microsoft 365, and collaboration technologies
Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.
All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. Equal Opportunity Employer, including disability/protected veteransPI287392664
