Description
Summary:
The Account Service Coordinator is an entry-level role responsible for providing high-quality support to dealers and internal partners. This position focuses on data entry, account maintenance, dealer assistance, and timely resolution of inquiries to ensure a positive customer experience. The role may support a shared pool of accounts or an assigned portfolio, depending on business needs.
Duties & Responsibilities:
Dealer Support Serve as a primary contact for dealer questions related to account activity, system navigation, documentation, payments, and general inquiries. Provide timely, accurate responses to dealer requests and escalte issues as needed. Support onboarding activities by collecting required documentation and assisting with the application process. Account & Data Entry Support Accurately enter, update, and maintain dealer and account information in internal systems. Process routine account updates, corrections, and maintenance requests. Ensure data accuracy, proper documentation, and compliance with internal policies. Operational Processing Coordinate with internal teams to ensure payments, adjustments, and account transactions are completed accurately and on time. Assist with clearing exceptions, correcting discrepancies, and resolving suspended or incomplete items. Support preparation of standard dealer communications, including reminders and account updates. Monitoring & Reporting Run reports and review account information to identify missing documents, incomplete data, or follow‐up needs. Flag potential issues to senior team members or management when appropriate. Communication & Collaboration Communicate dealer needs, concerns, or trends to internal stakeholders including Sales, Finance, and Operations. Partner closely with teammates to ensure consistent service delivery and a positive dealer experience. Other Duties Participate in projects aimed at process improvement or workflow efficiency, as assigned. Contribute to team goals by supporting colleagues during peak periods or absences. Perform other duties assigned.
Basic Qualifications:
High school diploma, GED, or equivalent education required. 1+ years of experience in customer service, administrative support, operations Preferred Qualifications Strong communication skills—both written and verbal—with a customer‐focused mindset. High attention to detail with strong organizational and time‐management abilities. Ability to manage multiple tasks and prioritize in a fast‐paced environment. Comfortable learning new systems, tools, and processes. Proficient in MS Office (Excel, Outlook, Word) and able to work within multiple software platforms. Exempt Status (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in‐office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‐1 students, H‐1B professionals, O‐1 workers, TN workers, E‐3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‐time basis.
Compensation:
Range: $25.00 - $48.56 Hourly The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco‐Free Hiring Practice: Visit Huntington's Career Web Site for more details. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game‐changing innovations to building an internal culture that creates lifelong bonds, together, we can make people's lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it's helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can‐Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you'll apply to join our team. If you'd like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or to provide a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction‐free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco‐Free Hiring Practice
