About the Position
Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representativeto join our Charlotte team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.
Responsibilities:
Assist customers with questions and general service inquiries
Handle customer interactions professionally and courteously
Listen carefully to customer concerns and identify appropriate solutions
Provide accurate information based on established company guidelines
Maintain accurate records of customer interactions
Follow established customer service procedures and quality standards
Maintain a positive and professional attitude throughout each interaction
Meet established customer service and performance expectations
Qualifications:
High school diploma or equivalent
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
Professional and dependable attitude
Comfortable learning new computer-based systems
Ability to work effectively in a team environment
What We Offer:
Competitive hourly pay
Paid training
Full-time employment
Opportunities for professional growth
Supportive team environment
Employee development and mentorship
Opportunities to advance into additional customer service and team leadership responsibilities
