Customer Service Manager

Join Oliver Wyman and help us scale demand generation, brand awareness, and measurable revenue in Tallahassee, FL. At $76,000 - $114,000, this Customer Service Manager seat rewards 7+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Chase the sales marketing whitespace no rep in FL has worked Hand the Customer Service Manager crew a territory plan they can actually run Qualify inbound leads and route them through the sales funnel efficiently Coach junior reps through their first trust-based negotiation Pair a $76,000 - $114,000 quota with the discipline to forecast it straight Build and nurture relationships with prospects across the Tallahassee, FL market What You'll Bring Experience supporting cross-functional teams in a manager capacity The humility to revise strong opinions when the data argues back Working knowledge of QA Monitoring alongside transferable Complaint Handling chops Comfort defending a recommendation in front of skeptics Clarity of thought that shows up in tidy documentation A steady hand when three priorities all claim to be number one An appetite for ownership that scales with the stakes Oliver Wyman is less a vendor and more a mission-soaked Tallahassee, FL workshop where Zendesk and CSAT Reporting get the attention they deserve. Recognition here is specific and frequent, not saved up for some annual Tallahassee, FL ceremony. Beyond the $76,000 - $114,000 base, Oliver Wyman invests in your growth through paid certifications, conferences, and dedicated learning time. We are filling this Customer Service Manager seat now, with onboarding planned for the near term.