Training Specialist

Ringcentral Trainer Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition. We're currently looking for an experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role will be a key contributor to the identification of training needs and the delivery of the customer training curriculum. This role will focus primarily on the delivery of VILT and ILT, but may include other responsibilities. To succeed in this role you must have experience in: Facilitating world-class customer facing learning programs Demonstrated ability to deliver engaging, visual, hands-on learning Applying adult-learning principles to ILT and VILTAssisting with content development to refine and improve course curriculum as needed Connecting learning to key business initiatives and priorities Assisting with internal training initiatives as needed Collecting and analyzing data to evaluate learning program effectiveness Driving projects to completion within agreed upon timeframes Seeking continuous improvement; willing to try new ideas to provide more effective training Building and maintaining solid cross-functional relationships Collaborating with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs Some travel (< 10%) may be required

Compensation is 70,000 - 73,000 RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.