Outside HostThe Outside Host is responsible for creating a warm, welcoming, and organized first impression for every guest before they enter the restaurant. This position greets arriving guests, assists with reservations and wait times, manages the entrance and outdoor guest areas, and communicates closely with the Host team, Servers, Managers, and other Front of House staff to ensure a smooth guest experience. The ideal candidate is friendly, professional, attentive, and comfortable working in a fast-paced restaurant environment while maintaining a positive attitude and excellent guest service.
Essential Duties & Responsibilities:
Welcome and acknowledge every guest promptly with a friendly and professional demeanor.
Manage the restaurant entrance and outside waiting area to ensure guests are comfortable and informed.
Assist with greeting guests, confirming reservations, and providing accurate wait-time information.
Communicate estimated wait times and seating updates clearly and professionally.
Maintain an organized guest queue and ensure guests are seated in the appropriate order.
Monitor the entrance and surrounding guest areas for cleanliness, safety, and overall presentation.
Communicate guest needs, special requests, and concerns to the Host team and Management.
Assist with crowd control and guest flow during busy periods.
Provide directions and information regarding the restaurant, seating areas, restrooms, and other guest amenities.
Assist guests with umbrellas, seating, or other reasonable accommodations when needed.
Maintain awareness of weather conditions and communicate any concerns to Management.
Help keep the exterior entrance, doors, walkways, and waiting areas clean and presentable.
Assist the Host team with phone calls, reservations, seating charts, and other front-of-house duties as needed.
Handle guest concerns professionally and immediately involve Management when appropriate.
Maintain a professional appearance and follow all restaurant grooming and uniform standards.
Follow all company policies, health and safety regulations, and service standards.
Perform other duties as assigned by Management.
Guest Service Expectations:
Create a positive and memorable first impression for every guest.
Remain courteous, calm, and professional during high-volume periods.
Demonstrate strong communication and interpersonal skills.
Anticipate guest needs and provide attentive service.
Protect guest privacy and handle sensitive information appropriately.
Treat all guests and team members with respect and professionalism.
Qualifications:
Previous restaurant, hospitality, customer service, or guest-facing experience preferred.
Excellent communication and interpersonal skills.
Ability to remain professional and welcoming in a high-volume environment.
Ability to stand and walk for extended periods.
Ability to work outdoors and in varying weather conditions.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities.
Must be dependable, punctual, and team-oriented.
Must be able to work flexible hours, including evenings, weekends, and holidays as business needs require.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to work outdoors for portions of the shift.
Ability to safely navigate stairs, walkways, and high-traffic areas.
Ability to lift or carry light items as needed.
Must be able to perform essential job functions with or without reasonable accommodation.
Performance Expectations:
The Outside Host is expected to consistently demonstrate exceptional hospitality, maintain a professional appearance, communicate effectively with the restaurant team, and contribute to an organized and welcoming guest experience from the moment guests arrive.
