Service Coordinator

Location: New Caney, TX (North Houston)

Division: Versalift, a TIME Manufacturing Company

Position Overview: We are seeking a dependable and detail-oriented Service Coordinator to support our Service Department. This administrative role is essential for maintaining efficient service operations, handling customer communications, dispatch coordination, and daily recordkeeping. If you're organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Parts & Purchasing Coordination: Coordinate parts requirements for service and repair jobs. Create purchase orders for service-related parts and outside services. Work with Parts and Purchasing to obtain required components and materials. Track delayed or backordered parts and communicate impacts to technicians and customers. Coordinate parts staging and shipment for field technicians. Verify that required parts are available before scheduling service work when possible. Assist with returns, warranty parts, cores, and other service-related material requirements. Take inbound calls from customers and send to the correct technician. Assist with cycle counting and inventory count at end of year.

Work Orders, Invoicing & Job Costing: Track open work orders from initial customer contact through completion and invoicing. Monitor labor hours, parts, and other job costs. Review technician time and service documentation for accuracy and completeness. Ensure technician service reports and required documentation are attached to work orders. Review completed work orders for accuracy before invoicing. Assist with service invoicing and resolve missing information or documentation. Help ensure quotes, approvals, labor, parts, and billing information are properly documented. Maintain accurate job costing and service records within Epicor.

Epicor ERP & Reporting: Create and maintain service work orders, purchase orders, and related transactions in Epicor ERP.Maintain accurate customer, equipment, service, labor, and parts information. Enter and maintain technician labor and service information. Track open work orders, aging jobs, outstanding approvals, and incomplete documentation. Generate service reports and operational tracking spreadsheets. Assist management with service department reporting and KPI tracking. Maintain accurate electronic and physical service records.

Technician & Shop Support: Provide administrative support to field and shop technicians. Assist technicians with obtaining parts, service information, customer details, and job documentation. Coordinate shipping of parts, tools, and equipment to field locations. Help ensure technicians have the information and materials required before leaving for a job. Track field service activity and assist with travel and scheduling coordination when required. Support shop personnel with work order documentation and administrative requirements. Follow up on incomplete technician paperwork and service reports.

Process Improvement & Documentation: Assist in developing and maintaining service department SOPs and procedures. Maintain organized service documentation and records. Identify opportunities to improve service workflow, communication, scheduling, and documentation. Help implement processes that improve technician productivity and customer communication. Assist Service Management with operational planning and reporting. Support continuous improvement initiatives within the service department.

Qualifications: High School Diploma or GED required; Associate Degree preferred.3-5 years of experience in service coordination, service administration, equipment service, shop operations, or a related field preferred. Experience working with field service technicians or a service department preferred. Experience with ERP systems; Epicor experience strongly preferred. Working knowledge of service work orders, quoting, estimating, purchasing, invoicing, and job costing. Strong Microsoft Office skills, particularly Excel, Word, and Outlook. Excellent organizational and time-management skills. Strong written and verbal communication skills. High level of attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Ability to communicate professionally with customers, technicians, vendors, and internal personnel. Strong problem-solving and follow-up skills.