Debit Card Dispute Specialist (Pensacola)

edge servicesPensacola, FLSenior L5

This is a contract position. This person will work a hybrid schedule, with 3 days onsite in Vienna, VA.

In this role, you will:

Review, process and resolve Debit Card dispute claims. Research and process chargebacks, arbitration, or compliance cases on other financial institutions through Visa/Mastercard.
Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants.
Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms and conditions.
Remain alert and informed of threats to account security, counterfeit operations and loss prevention risk and fraud insurance.
Work under direct supervision.
The skills we are looking for in this role include:
Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systems
Exposure to accounting, research or auditing techniques and methods in a financial institution
Experience in assimilating information, analyzing facts and developing logical conclusions
Experience in financial transaction/processing related responsibilities
Exposure to internal auditing, compliance, programming or modeling
Working knowledge of compliance and regulations related to debit card disputes
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Experience in working in a high-volume, fast-paced environment
Effective member/customer service skills

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Level

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