Aquatics Program Supervisor

Responsibilities: The Aquatics Program Supervisor is responsible for developing, implementing, and supervising a comprehensive aquatics program at the Veterans Memorial Community Center. Duties include supervising aquatics staff; scheduling and planning aquatic activities, events, and rentals, marketing aquatic programs; and managing the aquatics budget, revenues, and expenditures. The Aquatics Program Supervisor must have the ability to maintain a positive and effecting working relationship with other employees and the public, and to work both independently and in a team-based environment. Must have thoughtful and effective problem-solving abilities, strong organizational and customer service skills, and excellent written and verbal communication skills. Manages all aspects of developing and administering a comprehensive aquatics program for the Veterans Memorial Community Center, including the scheduling and utilization of the three pools within the aquatic facility for all users, including: Responsible for allocating, scheduling and communicating appropriate facility usage between City programs, VMCC members, school districts (e.g., ISD 199) and others. Facilitates and manages pool rentals with partner organizations, outside groups and private rentals. Creates and monitors safety protocols and ensures compliance with certifications, safety policies and procedures. Establishes and implements a quality swim lesson instruction program for all ages. Establishes staffing needs for open swimming, swim lessons and events. Reviews, prepares, or revises aquatics curriculum as necessary, structures classes for systematic progression and development of aquatic skills. Manages registration and resolves participant concerns or questions regarding aquatics classes and programs. Manages and oversees birthday party reservations, ensuring appropriate staffing and supplies. Plans, prepares and makes recommendations for the annual budget for the aquatics center. Builds and fosters a positive relationship with internal and external customers. Plans and implements special events for the aquatic facilities and the department. Supervises aquatics personnel to include: Recruit, hire, train, coach and supervise aquatics staff, including the Aquatics Specialist, pool attendants, birthday party hosts, lifeguards, water safety instructors and aquatics managers. Develop staff training manuals and conduct in-services and ongoing training to ensure VMCC policies and best practices in aquatics policies and procedures are observed. Identify appropriate coverage and schedule staff for activities, monitors schedule, approves sub requests and covers shifts as necessary. Provides staff with class/rosters and schedules; emergency procedures; building and facility use policies and schedules; behavior and rules of conduct; safety and first aid procedures; and training materials. Performs customer service/client duties. Handles public questions, concerns or complaints regarding programs and services. Provides training to promote high standards for efficient, polite, and quality customer service. Monitors job performance and compliance with procedures, conduct staff performance reviews as needed. Ensure compliance with City personnel policies and standards. Monitors recordkeeping of licenses and certificates for aquatics staff, in accordance with city guidelines and procedures. Collaborates with the Park & Recreation Department’s Communication Specialist on marketing and program informational materials. Prepares program and registration information for brochures or other marketing materials (e.g., flyers, direct mailings, newsletters, educational brochures, and social media). Ensures public calendars are updated and correct. Attends relevant seminars and conferences and participates in professional associations to stay up to date in the field. Acts as a city representative or liaison to community organizations and/or organizations. Builds positive community partnerships with stakeholders. Represents the city in a professional and positive manner through public speaking engagements, correspondence, events, and programs. Keeps the Recreation Superintendent informed of significant issues or challenges impacting areas of responsibility. Performs other duties of a comparable level or type, as apparent or assigned.

Hours of work will encompass the times necessary to provide service for facilities that are open seven days a week from early morning through late evening. The position may require working evenings, weekends and holidays. Work Environment Frequently requires exposure to wet, humid (non-weather) conditions; occasionally requires exposure to toxic or caustic chemicals and exposure to blood-borne pathogens and may be required to wear specialized personal protective equipment. Work is generally in a moderately noisy location. Physical Job Requirements Employee must have swimming proficiency and endurance, and is frequently required to walk, stand, talk, listen and hear, and reach with arms/hands; continuously use hands/fingers dexterously, and sit; and on occasion climb, balance, stoop, kneel and/or crouch in the performance of the job. Exerting up to 50 lbs. pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Pay and Benefits Information This position is a non union position. Step placement is based on experience and qualifications. The City of IGH offers comprehensive benefits including health, dental, vision, life, disability, and pension. Step 1: $44.71 Step 2: $46.03 Step 3: $47.31 Step 4: $48.61 Step 5: $49.90 Step 6: $51.19 Step 7: $52.50 Step 8: $53.79 Step 9: $55.09 Step 10: $56.39