Transaction Specialist - Portsmouth NH

Service Credit Union is seeking a full-time, on-site Transaction Specialist who is responsible for ensuring the efficient, accurate, compliant, and member-focused administration of all transactions across all accounts serviced by Service Credit Union. The Transaction Specialist serves as a key resource in identifying opportunities for process improvement, mitigating operational risk, the protection of the credit union’s assets, and delivering exceptional service to members and internal stakeholders.“*Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”*Pay: Starting at $21.00/hour. Flexible based on experience.Location: On-site position, Rochester NHBenefits Include:* Great health and dental benefits starting day one!* PTO, long-term disability, and paid holidays.* 401k with 8% company contribution after one year of employment.* Paid leave policy after 12 consecutive months of employment.* Free confidential mental health support program with Talkspace* Free identify theft protection through IdentityForce* Tuition reimbursement.* Training and career growth opportunities.A Day in the Life:* Deliver exceptional service by responding to member inquiries accurately, professionally, and in a timely manner.* Resolve member concerns whenever possible during the initial point of contact.* Process transactions accurately and efficiently while supporting departmental service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives.* Post and reconcile incoming transactions, including loan payments, payoffs, deposits, general ledger entries, and other monetary transactions.* Research, process, and complete member and internal requests, including check withdrawals, wire transfers, and other loan-related transactions.* Investigate and resolve transaction discrepancies, balancing issues, and member inquiries in a timely manner.* Ensure compliance with credit union policies, internal controls, and applicable regulatory requirements.* Support operational efficiency through effective workflow management, quality control, and attention to detail.* Provide exceptional service to members and internal business partners while supporting department projects, reporting needs, and continuous improvement initiatives.* Open, sort, distribute, and process incoming mail, ensuring timely routing and handling of member correspondence, payments, and documentation.* Prepare outgoing mail including certified and overnight deliveries* Develop and maintain a strong understanding of core processing system* Participate in departmental projects and process improvement initiatives.* Support system enhancements, testing, and implementation efforts as needed.* Regular and reliable attendance is an essential function of this position.* Perform other duties as assigned.Required Knowledge and Skills:* Exceptional member service and relationship-building skills.* Strong analytical, organizational, and problem-solving abilities.* Ability to prioritize work and manage multiple tasks in a fast-paced environment.* Strong verbal and written communication skills.* Ability to work independently and collaboratively within a team environment.* Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.* Experience utilizing banking or workflow management systems preferred.* Strong attention to detail and commitment to accuracy.* Ability to adapt to changing priorities, processes, and business needs.* Willingness to work additional hours as business needs require.* Ability to travel to other work locations as needed.Education/Experience/Certifications:Education: High School diploma or equivalent required*.*Experience: Minimum 1-year experience in a related field desired. Customer service experience required. Financial industry experience desired.*Physical Requirements:** Ability to stand for up to 2 hours.* Ability to lift boxes up to 20 pounds.* Ability to use computers for up to 8 hours.* Ability to travel to other work locations as required, if needed.