Store Supervisor The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel. This is an hourly position. The compensation range for this position is $16.00 to $26.66 per hour. Placement within this range will be based on a combination of relevant experience, certifications, and/or demonstrated skills that align with the role requirements.
Responsibilities: Provide quality customer service to include but not limited to the following:
- Attention to detail
- Meet and greet customers
- Review supplied requisition forms to ensure they are properly completed (signatures, timestamps, part numbers, descriptions and quantities)
- Answer questions regarding availability of parts
- Ask appropriate questions to ensure correct parts are researched and provided
- If necessary, inspect equipment in the shop to assist in parts research
- Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc. to ascertain the necessary parts to procure
- Answer all messages (phone/email) in a timely fashion
- Contact appropriate vendors for pricing and to place orders
- Inform customers when requested parts are available
- Contact Counter/Driver personnel to perform emergency parts pick-ups, as required
- Provide past sales research as requested, utilizing the inventory system
- Check parts availability at all MANCON locations utilizing the inventory system
- Contact other MANCON locations to request transfers of parts or obtain parts information
- Review, familiarize with and adhere to MANCON's SOPs, Supervisor Manual, and Safety Manual
- Produce and review required reports
- Ensure timely completion of all items on the supervisor's checklist
Generate, distribute, copy and file all invoices for material issued to MaineDOTGenerate the Flat File Fix report. Review and correct identified errors in the inventory systemGenerate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
Generate, review and correct items identified on the PT/OP Bin check report
Produce and process the Reorder reportGenerate, review and correct the No Min/Max reportGenerate, review the Inactive Item Report. Take action on items as appropriate
Produce and provide backup for all Credit Card purchases to corporate
Data Entry requirements
Ensure that all completed customer requisitions are properly invoiced in the inventory systemEnsure that all vendor receiving documents are properly entered in the inventory systemEnsure that all inventory transfer requests are properly entered in the inventory systemGenerate new item numbers in the inventory system following published guidelines
Inventory Management requirements
Perform and report weekly inventory cycle counts
Perform system research on all cycle count discrepancies
Monitor and review inventory Bin assignments to ensure accuracy
Review items sales history to ensure proper Stock Sources are set
Meet with MaineDOT representatives to discuss future requirements in regard to stocking levels
Process Transfer requests from other MANCON locations
Perform Wall to Wall inventory at site, when notified, following established procedures
Other Requirements:- Follow established guidelines for vehicle and equipment maintenance
- Provide 24-hour support at the MaineDOT location during emergencies
- Travel to locations to pick up parts
- Train forklift operators
- Assist with inventory research projects as requested
- Participate in the SCM continuing training program
- Supervise assigned store personnel
Qualifications:- 1 year computer experience 5 years auto or heavy duty truck parts experience 1 year inventory experience 1 year customer service experience24-hour availability
- Valid driver's license with 2 years driving experience
- Obtain and maintain forklift certificate
Preferred Qualifications: Delivery Driver experience Supervisory experience
Physical Requirements:- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Essential Requirements
- Driving, Lifting, Reaching, Shoveling, Sitting, Standing, Stooping, Walking
Physical Requirements:
OtherWork is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.
