DSW Associate Store Manager

Essential Duties and Responsibilities: Be empowered to meet the customer where they are and personalize their experience:* Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. * Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards. * Review and communicate action plan to ensure all tasks are completed throughout the day/week/month. Be committed to the customer having a consistent positive experience:* Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. * Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. * Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc. * Work closely with the Store Manager to understand and ensure that all policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services:* Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS). * Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).* Collects and submits all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and put the customer first:* Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.* Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.* Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.* Support Store Manager in resolving associate relations matters. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up. Bring fun and energy to everything you do:* Recognize the store team through our company recognition tools. * Support development of the store team through training, coaching, feedback and motivation.* Assists in recruiting, interviewing, and onboarding Store Associate candidates.* Delegate and/or perform all other associate duties within store. * Performs other duties as assigned by the Store Manager and/or Co-Manager.