AVP, Property Management New Dallas, Texas, United States

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders. If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.

Responsible for making sure assigned properties are well run and that Property Managers and staff are constantly striving to improve their property's operations, curb appeal, revenue, and NOIConduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartment industry and management of employees Demonstrate and ensure that Property Managers and staff maintain professional level of personal appearance, hygiene, courtesy, and telephone manners always while at work or work functionsFINANCIALIn conjunction with the SVP/VP, the Regional Manager will assist in formulation of budgets and other business plans for each upcoming calendar year Ensure properties stay within their established budget guidelines throughout the year while driving NOI and property values to highest possible level allowed by market Ensure that all property operations are conducted consistent with Berkshire's values, policies, procedures and state, local and national laws, and regulations Approve all over budget expenditures as called for by policy Drive financial performance of properties by ensuring Property Managers understand how operational decisions impact financial results Must understand financial statements and all required financial reportsPEOPLE LEADERSHIPSet operational and financial goals based on the performance matrix and investment return goals of the properties Ensure that Property Managers manage their staff to produce desired results via regular staff meetings, creation and maintenance of on-site goal boards, and effective feedback, recognition, and reward Train Property Managers on monthly property statistical reporting (i.e., performance matrix, income report, key stat report, etc.)Ensure that Property Managers hire smart, recruit top talent, train, develop, motivate, supervise, and assess all staff to achieve operational goals of the property This includes new team member indoctrination, annual performance reviews, counseling, mentoring, advising, and terminating of staff when appropriate Interview site level staff as defined by policy Oversee team member performance review process; ensuring Property Managers reward top performance and distinguish between the low performers with appropriate corrective action Set team member development goals during the annual performance review process and monitor for completion and conduct the same process for their direct reports Ensure that on-going training and development of all site level staff; including Property Managers development (People management skills, leasing paperwork, policies and procedures, workplace safety, fair housing, maintenance skills and any other type of training that may be requiredEnsure that new team members are completing required learning through the Berkshire Learning Management System in a timely manner Maintain personnel files to include accurate new hire paperwork, attendance, vacation, and sick time information Review and approve timesheets if applicable or delegate to due to PM vacation, including the monitoring of overtime Ensure confidentiality of informationINTERPERSONAL EFFECTIVENESSCommunicates professionally and effectively with residents, direct and indirect reports, supervisors, vendors, and contractors Negotiates effectively with resident, direct and indirect reports, supervisors, vendors, and contractors Possesses excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic, and ethnic backgroundsADMINISTRATIVE/OFFICEAttend all meetings and training as required (nationally and regionally) Maintain district level records on all aspects of management activity on a daily, weekly, and monthly basis and ensures properties do the same. Review for accuracy all reports submitted to appropriate office on a weekly and monthly basis Ensures all files and dead files are maintained in accordance with company policy at the property level and conducts ongoing audits of all leasing/resident files, bookkeeping and maintenance records for compliance Complete the "Inspect What You Expect" audit annually Complete/Review all property level required audits timelyRESIDENT RELATIONSEnsure that all staff maintains a positive customer service experience to residents and prospects based on active assessment of customer desires Closely monitors causes of turnover at properties. Ensures that Property Managers take a proactive approach to controlling turnover and maximizing resident retention Ensure that Property Managers maintain professional resident communications regarding concerns, service requests and other items of interest via property newsletters and other mediaMAINTENANCECoordinates with redevelopment staff on all capital projects to ensure they are properly permitted and performed according to code and maximize value and minimize disruption to property staff and residents Assist in the selection of qualified contractors and vendors as needed Ensure that properties are maintained consistent with the standards defined in the Berkshire inspection policy Physically walk and inspect properties on a regular basis to ensure that are being managed consistent with Berkshire standards Through Property Managers, ensures that maintenance, make-ready staff and contractor resources deliver timely and satisfactory recondition of apartments after move-out Ensures that Property Managers monitor all maintenance activities, including service requests, to ensure completion in a high quality, timely, within budget manner that result in a high level of customer satisfactionMARKETING/LEASINGUnderstands property market areas, including what the competition is and where properties fit vis-à-vis the competition (currently and with any revitalization capital) and understands property market areas as to rental rates, concession programs, profiles, qualifying standards, and marketing strategies Liaise with SVP/VP and marketing team on advertising and promotions Works closely with Property Managers and Leasing Consultant(s) and ensures effective use of revenue management software to optimize revenue Approves exceptions where required Maintain awareness of market/industry conditions and trends via trade publications, and professional organizations Ensures that offsite, corporate, web site and locator marketing programs are created, implemented and are effective at the site level Continually monitors and analyzes traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to adjust marketing strategies to drive qualified traffic at all properties as necessarySAFETY/RISK MANAGEMENTKeeps properties safe for residents and employees by ensuring appropriate risk management practices are in place, operational, and effective Ensure proper response and handling of all community emergencies through property managers and staff, about residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on the community, employee' resident injuries, fires, floods, freezes, etc.)Ensure that all risk related incidents are properly documented, reported, and managed at the property level and above as necessary Ensure that there are viable and relevant Disaster, Active Shooter and Emergency Plans for all properties and that site level staff are familiar with them and able to respond consistent with their provisionsGENERALPerform any additional duties or tasks as assigned by the SVP/VPDelegates projects and tasks effectively Assists in due diligence and takeover of new properties Possesses a working knowledge of all financial aspects of apartment management, including bookkeeping and cost management, maintenance, marketing, and leasing, as well as laws and regulations pertaining to apartment management and applies knowledge effectively Business travel is required at least 50% of time; will include frequent site visits and require overnight stays Consistently demonstrate use of tact and discretion

Berkshire Residential offers an excellent benefits package, focusing on our employees' total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details – and to learn more about how we value our employees. We believe Berkshire Residential valuesdiversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.