Own a portfolio of BlackCloak's most strategic enterprise clients.
Drive retention, adoption, and expansion through trusted relationships.
Lead onboarding, business reviews, and recovery plans for at-risk accounts.
What You'll Do:
Use data, analytics, and AI workflows to show client value.
Collaborate with Sales and internal teams on escalations and growth.
Mentor fellow ERMs and improve team playbooks and processes.
Qualifications:
5+ years in enterprise customer success or account management.
Strong cybersecurity knowledge and executive communication skills.
Experience with CRM platforms and AI-assisted workflows.
Fully remote role with flexible vacation and company equity.
Comprehensive medical, dental, vision, and 401(k) match.
Paid parental leave, life insurance, disability coverage, and home office stipend.
BlackCloak BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
