Building Services Associate

SUMMARY: The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules. ESSENTIAL JOB DUTIESProvides excellent customer service by having a professional and service-oriented demeanor Parking ramp management including addressing entry/exit problems, car counts, etc. Daily delivery of notices to resident's doors Assist with scheduling for move-in/move-outs Assists residents with package pick-ups, reserving and accessing amenities, and general customer service needs Circulates among visitors and residents to promote a feeling of hospitality and resident support Efficiently handles and resolves resident and vendor concerns or requests for assistance Responsible for control and security of building key system, including providing co-workers and vendors with key access Patrols and monitors building premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Provides safe escort for individuals when requested Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Assists in investigations of any unusual incidents Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons Keeps Property Management aware of any and all issues on or near the property Attend required trainings and meetings Other duties as assigned by Property ManagerQUALIFICATIONS

Education and Experience: High school diploma or GED required 1+ year of customer service experience Individual must be 21 years of age or older