Crest Club Coordinator Perched in the heart of Telluride's Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge's signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views. Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America's most iconic alpine destinations. The Crest Club Coordinator plays a vital role in championing Auberge's mission and vision, ensuring the delivery of the highest quality and heartfelt service to our Crest Club members. The coordinator is dedicated to fostering a positive work environment for all team members and upholding programs essential to the company culture. In this position, the individual is responsible for providing exemplary guest service to our members, while offering support to the Director of Memberships. This role will contribute to the overall member service experience; our mission is to create memorable experiences for our Crest Club members. Poised to become the most exclusive private ski and social club in the Rocky Mountains, Crest Club is redefining the ski-in/ski-out experience in the heart of Telluride's Mountain Village. Perched at 9,545 feet, Crest Club makes its debut at the five-star Madeline Hotel & Residences, offering unparalleled amenities and state-of-the-art slopeside facilities, creating the ultimate basecamp for adventure. The targeted compensation rate for this seasonal, non exempt position is $25 per hour. The position offers a competitive compensation package presented by Auberge Collection.
Job Description: Member Reservations:
- Prepare member daily arrival reports
- Greet members daily in the locker room
- Assist with pulling member skis from Ski valet and having them ready before their arrival
- Alert the Falcon room team on which members are currently in house
- Provide & offer concierge services to members
- Assist guests with restaurant reservations, transportation arrangements, and local attractions
- Provide recommendations for dining, shopping, and entertainment options
- Maintain a neat and organized concierge desk and club areas
- Assist the Director of Membership with updating Crest Club member profiles
- Supportive Functions:
- Exhibits initiative, responsibility, follow up, and accountability
- Adheres to Auberge Resorts policies and procedures
- Ensure ongoing alignment with brand standards related to services, amenities and facilities
- Ensure effective coordination of all club program services
- Enforce property safety standards
- Perform other duties and handle projects as assigned by the Director of Residence Services
- Professionally represent the brand and property in the community and industry as well as with club members
- Be a leader and role model to all team members and the community
Qualifications:
At least 1 year of previous administrative experience in a similar environment. Ability to work a flexible schedule required.
