International Ecommerce Business Analyst Main function is to provide support to the international eCommerce division by managing various responsibilities including but not limited to: Provide subject matter expertise in international eCommerceManage, set up promotions and content for various regions & local holidays Partner and collaborate with in-country, internal teams and vendors to support business growth. Collaborate with vendors on paid marketing initiatives for multiple languages & countries Report & analyze on weekly business performance and ad hoc reporting requests Review and asses daily KPI's and respond as necessary, to ensure associated forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.)Manage translations process and content for 5+ languages Provide analysis for technology vendor evaluation Monitor competition, trends & provide recommendations on enhancements & A/B testing Write business requirements documents and detail user experience for international customers, test scripts and use cases Facilitate and perform quality assurance for vendor and internal tools' functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business. Resolve any escalated customer service issues and find solutions for source issue Monitor and manage business rules on pricing fluctuations across 150+ countries
Qualifications:- Bachelor's Degree in Business, Marketing, Economics, or related field
- Intermediate/Expert experience with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
- Experience with cross-border eCommerce and international business, experience with Borderfree/Pitney Bowes solution an asset.
- Demonstrated experience as a liaison between business and technology teams
- Ability to work effectively in a fast-paced environment
- Highly organized, problem-solving and deadline-oriented with ability to prioritize
- Ability to multi-task in a team-oriented environment and think outside the box
- Ability to interface with all levels of management
- Experience with Demandware and translation technologies an asset.
- Knowledge of JIRA is a plus
- Knowledge of additional languages a plus
Additional Information:
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