Leading a remote team of tax experts, the Seasonal Tax Manager (EA, CPA) will coach performance and adherence to professional standards for up to 60 hours per week while ensuring exceptional customer experience during the seasonal period from November 2026 through April 30, 2027.
Key responsibilities:
Audit timekeeping and daily statuses using tools like Power BI, ADP, Slack, and Teams to ensure operational accuracy
Serve as Manager on Duty (MOD), providing leadership and support for a team of over 1,000 tax experts
Monitor system statuses and enforce queue discipline while addressing high-priority issues through multi-channel communicationRequired qualificationsMust be an EA, CPA, or Practicing Attorney with an active, unrestricted credential
Active Preparer Tax Identification Number (PTIN) required by start date
Experience managing teams of 30+ in a high-volume customer experience setting
Ability to operate within custom software and manage tasks across multiple remote platforms
Designated distraction-free remote work environment with a reliable hard-wired internet connection
