Marketplace Operations Associate

Position Summary: The Marketplace Operations Associate supports operational workflows tied to billing, invoicing, data analysis, and vendor coordination. This Marketplace Operations Associate role is based in Belfast, ME and follows a hybrid work model. The position combines SQL-based reporting, data review, and cross-functional operational support to help ensure accurate and timely marketplace operations. This person will report to the Manager, Platform Operations.

Team Summary: This team is responsible for maintaining partnership contract interpretation related to billing and invoicing, while also supporting the development of partnership, business, analytics, and operational metrics. The work includes reviewing operational data, identifying trends, supporting vendor-related processes, and providing insights that help improve business performance and service execution. Team members collaborate across functions to support accurate reporting, billing integrity, and informed operational decisions. The role contributes to day-to-day marketplace operations by helping translate data into clear, actionable insights and supporting consistent execution across systems and partners.

Essential Job Responsibilities: Analyze operational, billing, and invoicing data to support accurate reporting and issue resolution. Develop SQL queries and data extracts to support recurring reporting, ad hoc analysis, and business requests. Review contract and partnership information to support billing interpretation and operational accuracy. Manage vendor-related operational activities, including tracking requests, follow-up, and coordination with internal partners. Support marketplace billing and invoicing workflows by identifying discrepancies and helping drive resolution. Prepare dashboards, reports, and business metrics using business intelligence (BI) and analytics tools. Partner with cross-functional teams to gather requirements, validate data, and improve operational processes. Document recurring issues, process steps, and reporting logic to support consistency and knowledge sharing. Use available artificial intelligence (AI) tools to streamline routine analysis, draft summaries, and increase efficiency while applying sound judgment to validate results. Monitor key operational trends and escalate risks or data quality concerns when needed.

Additional Job Responsibilities: Assist with special projects related to marketplace operations and vendor support. Contribute to process improvement efforts that increase accuracy and efficiency. Help maintain reporting templates, trackers, and operational documentation. Support basic troubleshooting for data, billing, or reporting questions. Participate in team meetings and provide status updates on assigned work. Assist with onboarding or knowledge transfer for process changes as needed. Perform other duties as assigned to support the platform operations function.

Expected Education & Experience: Bachelor’s degree in Business, Analytics, Finance, Operations, or a related field, or equivalent practical experience. 1 to 3 years of experience in operations, reporting, billing, invoicing, vendor management, or a related analyst role. Experience using SQL to query, validate, and analyze data. Experience with data analysis and translating findings into clear business insights. Exposure to Salesforce or another customer relationship management (CRM) system. Experience with business intelligence (BI) tools, dashboards, or reporting platforms. Familiarity with analytics workflows, performance metrics, and operational reporting. Experience supporting vendor management processes or coordinating with external partners. Experience with billing and invoicing processes, reconciliation, or issue resolution. Strong attention to accuracy, organization, and follow-through in a collaborative environment. Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunityaa415a4b-8b21-40fc-a65c-70d2b25ca29a