Customer Order Specialist The Professional Division of Spherion Mid Ohio is partnering with an established Ashland, Ohio organization seeking a Customer Order Specialist to join its team. This is a direct-hire opportunity offering $16 per hour, a consistent Monday through Friday schedule, and the opportunity to join a small, close-knit team with exceptional employee tenure. If you are dependable, detail-oriented, comfortable working on a computer, and looking for a place where you can build a long-term career, this may be a great opportunity to get your foot in the door. The Customer Order Specialist will focus primarily on entering and processing customer orders accurately within the company's ERP system. While there is some customer interaction by phone and email, this is not a traditional high-volume call center role. The majority of the position centers around order entry, order processing, maintaining account information, and helping ensure customer orders move smoothly through the system and into production.
What You'll Do:
Enter and process customer orders accurately within the company's ERP system Review order information and help ensure orders move properly through the fulfillment and production process Maintain accurate customer and account information Respond to customer questions by phone and email as needed Provide information related to products, pricing, availability, shipping, and order status Follow up on orders when needed to help ensure timely shipment and delivery Assist with invoices, paperwork, filing, and other general office responsibilities Communicate with internal departments to help resolve order questions or customer concerns Learn the company's products, procedures, pricing policies, and order-entry process
What We're Looking For:
The company is open to a variety of backgrounds and is willing to train the right person. You do not need years of customer service or office experience to be considered.
A strong candidate will be:
- Dependable and reliable
- Accurate and detail-oriented
- Comfortable with repetitive computer and data-entry work
- Able to learn new software, systems, and processes
- Organized and able to manage multiple priorities
- Friendly and professional when communicating with customers
- Comfortable asking questions while learning
- Able to work independently while also being part of a small team
- Interested in finding a long-term career home
Previous order entry, data entry, ERP, administrative, office, or customer service experience is helpful, but not required. Experience working within an ERP or order-management system is a plus. The company currently uses Macola, but prior Macola experience is not required and training will be provided. Basic familiarity with Microsoft Word, Excel, Outlook, or similar programs is helpful.
Schedule & Compensation$16 per hour Full-time, direct hire Monday through Friday 8am5pm One-hour unpaid lunch No evenings No weekends Onsite in Ashland, Ohio
Benefits:
Health insurance Dental insurance Vision insurance Life insurance Paid company holidays One of the strongest selling points of this opportunity is the team itself. This is a small, family-owned organization where employees tend to stay. Several team members have built long careers with the company, and new employees receive structured training, reference materials, and support from experienced coworkers while they learn. The team is not expecting someone to know everything on day one. They are looking for someone who will show up, learn the process, ask questions, take pride in accuracy, and hopefully become part of the organization for years to come.
