Shift LeaderThe Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.
Essential Duties & Responsibilities:- Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooters Amazing customer service experience
- Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
- Lead team members to stay on task with store chores and other tasks
- Ensure team members follow all health, safety, and sanitation guidelines
- Serve as a keyholder, following all opening and closing procedures
- Demonstrate punctuality, dependability, and adaptability
Qualifications:- Passion for people
- Willingness to master brand recipes and techniques
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Ability to teach others and communicate effectively
- Strong problem-solving skills and attention to detail
- Desire to take on a leadership role in a growing company
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.
