Senior Living Operations Manager This is a great career-building opportunity for someone interested in healthcare administration and senior living operations! In this role, you will manage customer inquiries, tours, and the sales process to admission for our Continuing Care/Nursing Home Building- (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). You will also oversee resident move-ins, move-outs, and transfers, acting as a liaison between departments and residents while ensuring confidentiality of resident information.
Compensation:
Starting at $26 per hour, with additional earning potential through commission. This is a 40 hours per week role.
How you will make an impact:- Responds to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process, and admissions process. Determines customer needs, assists in appointments with the Health Care Sales Director, and conducts sales appointments and tours.
- Manages all activities related to; move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). Coordinates details relevant to these processes with other community departments.
- Verifies financial information for official documentation and assists customers in the application process
- Coordinates with General Services staff on room refurbishing, room keys, and work order process.
- Executes apartment releases and move-in advice forms for all residents and notifies departments of vacated units.
- Oversees daily census distribution process
- Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.
What you will need:
Minimum of 1 year of administrative office experience required Proficiency in computer skills
What we offer:
A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine optionsPTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401k for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones Growth Opportunities grow with the company as we open new communities and expand on our existing ones! Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description. Ann's Choice is a beautiful 103-acre continuing care retirement community in Bucks County, Pennsylvania. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Ann's Choice helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
