In-Home Onboarding Specialist We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.
About the Role:
As an In-Home Onboarding Specialist, you'll play a foundational role in onboarding new members capturing the details of their home so Casa can take it from there. Your professionalism, presence, and attention to detail will directly shape the member's first impression. You'll be the friendly, polished face of Casa during onboarding visits. Together with a teammate, you'll visit member homes to inventory appliances, lighting, safety systems, paint, and more creating a complete digital profile of the home. This role blends hospitality, logistics, and light fieldwork. You'll use our specialized app and equipment to document everything cleanly and accurately, ensuring the home is ready for ongoing service. This is a mobile, field-based role. You must be comfortable entering private spaces, interacting with high-end clients, and operating responsibly and discreetly inside their homes.
Key Responsibilities:- Conduct detailed, room-by-room inventories of residential homes
- Photograph appliances, electronics, lighting fixtures, and other home assets
- Use a camera to create 3D scans and floorplans (training provided)
- Use a paint scanner to log exact wall colors and finishes
- Log utility locations, fire safety devices, and other essential home infrastructure
- Speak with homeowners to gather context, vendors, and preferences
- Represent Casa with professionalism, courtesy, and discretion at all times
- Handle equipment carefully and document all work accurately in our app
Required Qualifications:- At least 2 years of experience in one or more of the following: home services, concierge, logistics, facilities, high-end customer service, or related fields
- Excellent communication and interpersonal skills
- Detail-oriented, organized, and able to follow structured workflows
- Comfortable working in others' homes with professionalism and discretion
- Ability to lift and carry equipment, move through multi-level homes, and perform hands-on tasks
- Must have a reliable personal vehicle, valid driver's license, and proof of insurance
- Tech-savvy: comfortable using apps, iPad, smartphone camera, Bluetooth-connected tools
- Clear background check required
Preferred Qualifications:- Experience in property management, real estate, home inventory, in-home services, or inspection/insurance assessments
- Hospitality or white-glove service background
- Compensation & Perks$30/hour starting rate
- Flexible weekday scheduling (20 hours/week depending on availability)
- Professional equipment, training, and app access provided
- Opportunities to grow with a fast-moving startup
